Legal
Privacy Policy
Last Updated: 12 May 2025 · Eldernest, Phuket, Thailand
1. Introduction
Eldernest ("we", "us", "our") is committed to handling personal information with care and transparency. This Privacy Policy explains what personal data we collect when you use our website at https://eldernest.blog or contact us in connection with our educational programs, how we use it, and what rights you have in relation to it.
All Eldernest services are educational in nature. We are based at 73 Phuket Road, Talat Yai, Mueang Phuket, Phuket 83000, Thailand. Questions about this policy may be sent to [email protected].
2. What Data We Collect
We may collect the following personal data:
- Contact information – name, email address, and telephone number when you submit a contact form or enquiry.
- Usage data – pages visited, time on page, and browser type, collected through analytics cookies where you have consented.
- Cookie data – see our Cookie Policy for details. Essential cookies operate without consent; optional cookies require your agreement.
- Program registration data – if you register for a program, we hold your name and contact details for the purposes of administering your participation.
We do not collect sensitive personal data (such as financial account details, health information, or identity documents) through this website.
3. How and Why We Use Your Data
Responding to Enquiries
When you contact us through the website form or by email, we use your name and contact details to respond to your enquiry. Legal basis: legitimate interests.
Program Administration
If you attend a program, we retain your name and contact details to manage session logistics and send relevant program materials. Legal basis: performance of a contract (or pre-contractual steps).
Website Analytics
Where you consent, we use analytics cookies to understand how visitors use our site so we can improve it. Legal basis: consent.
Legal Obligations
We may retain certain records as required by applicable Thai law. Legal basis: legal obligation.
We do not sell personal data to third parties. We do not use your data for automated decision-making or profiling.
4. Data Retention
Enquiry data is retained for up to 12 months after the enquiry, unless a longer relationship continues. Program registration data is retained for up to 3 years after the program. Analytics data is retained in aggregated, anonymised form. You may request deletion at any time (see Section 7).
5. Data Security
We take reasonable steps to protect personal data against unauthorised access, loss, or disclosure. These include:
- HTTPS encryption for all data transmitted through the website
- Access controls limiting who within Eldernest can view personal data
- Regular review of data handling practices
In the event of a data breach that is likely to affect your rights, we will notify you as soon as reasonably practicable.
6. Cookies
We use essential cookies required for the website to function and, where you consent, analytics and preference cookies. For full details on the types of cookies we use and how to manage your preferences, please read our Cookie Policy.
7. Your Rights
Under applicable data protection law (including the Personal Data Protection Act B.E. 2562 of Thailand), you have the following rights regarding your personal data:
- Right of access – you may request a copy of the personal data we hold about you.
- Right to rectification – you may ask us to correct inaccurate data.
- Right to erasure – you may ask us to delete your personal data where we no longer have a lawful reason to hold it.
- Right to object – you may object to processing based on legitimate interests.
- Right to withdraw consent – where processing is based on consent, you may withdraw it at any time.
- Right to data portability – you may request your data in a structured, machine-readable format where applicable.
To exercise any right, contact us at [email protected]. We will respond within 30 days. You also have the right to raise a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand.
8. Third-Party Services
We may use the following third-party services which may collect data in accordance with their own policies:
- Google Analytics – website usage analytics (where consent is given)
- Google Maps – embedded map on our contact page
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.
9. Children's Privacy
Our programs are designed for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected data from a minor, please contact us so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website following changes constitutes acceptance of the updated policy. For material changes, we will make reasonable efforts to bring the update to your attention.
11. Contact
For any privacy-related question or to exercise your rights, please contact us: